Enable push notifications

This tutorial is for drivers using ExpressCharge on iPhone. You’ll allow push notifications so the app can wake your phone the moment a scan request arrives. Without notifications on, scan requests can slip past you when the app isn’t on screen.

You’ll need your iPhone, the ExpressCharge app installed, and a minute of time.

Before you start

• Install ExpressCharge from the App Store.
• Open the app at least once so the priming screen can appear.
• Make sure your iPhone is connected to the internet — the app registers your device with our servers after you grant permission.

Goal Turn on push notifications for ExpressCharge

Time~1 min

1. Open ExpressCharge and reach the priming screen

   Launch ExpressCharge. After sign-in, the app shows a screen titled Allow notifications with a bell icon at the top.

   The screen explains why notifications matter: ExpressCharge uses them to wake your iPhone the moment you need to scan a card.

   Screenshot pending

   ExpressCharge priming screen asking permission to send notifications

   The priming screen appears before the iOS system prompt.

2. Tap Allow Notifications

   Tap the Allow Notifications button at the bottom of the screen.

   iOS then shows its own system prompt asking whether ExpressCharge can send you notifications.

3. Tap Allow on the iOS system prompt

   On the iOS prompt, tap Allow.

   This grants ExpressCharge permission to show alerts, play sounds, and update the app badge. The app then registers your iPhone with our notification servers in the background.

   Tip

   If you tap Don’t Allow on the iOS prompt, you can change your mind later in Settings → ExpressCharge → Notifications.

Verify

After you allow notifications, ExpressCharge moves on from the priming screen on its own. You’re done.

To double-check the permission stuck:

1. Open the iOS Settings app.
2. Scroll to ExpressCharge.
3. Tap Notifications.
4. Confirm Allow Notifications is on.

Troubleshooting

I tapped “Not now” by mistake. The priming screen won’t come back. Open iOS Settings → ExpressCharge → Notifications and turn Allow Notifications on yourself.

I tapped “Don’t Allow” on the iOS prompt. iOS only asks once. To reverse it, go to Settings → ExpressCharge → Notifications and switch Allow Notifications on.

I allowed notifications but I’m still missing scan requests. Open the app’s Settings → Permissions screen. If it shows that APNs registration failed, your iPhone couldn’t reach Apple’s push servers when you granted permission. Try these in order:

• Check that your iPhone has a working internet connection.
• Force-quit ExpressCharge and reopen it. The app retries registration on launch.
• Restart your iPhone.

Caution

If Settings → Permissions keeps showing an APNs failure after a restart, contact support. The app retries the token upload on a short schedule (1 second, then 3, then 8) and again on every relaunch, so a persistent failure usually points at a network or account issue rather than the app itself.

Notifications work, but they’re silent. iOS controls notification sounds separately. Open Settings → ExpressCharge → Notifications and turn Sounds on. Also check that your iPhone isn’t in silent mode or a Focus that mutes ExpressCharge.

Related

• Sign in to ExpressCharge on iPhone
• Respond to a scan request
• Manage app permissions