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Manage payment methods

The Billing page is where you see what you owe, what you’ve paid, and the invoices your operator has issued to you. This tutorial walks you through opening that page, reading the totals, and filtering your invoice history.

Billing in Polaris Express is run by your operator through Lago. You don’t add a credit card yourself in the app — your operator sets up your billing account and charges against it. If you need to change how you pay, you contact your operator from this page.

Before you start

Section titled “Before you start”
  • You’re signed in to the web app as a driver.
  • Your operator has set up a billing account for you. If they haven’t, the Billing page will tell you so and offer a Contact operator link.

Goal Review what you owe and reach your operator about payment

Time~3 min

  1. Open the Billing page

    In the sidebar, select Billing. The page header reads “Billing — Your plan, usage, and invoices.”

    The Billing page groups everything money-related into one view.

  2. Read the stat strip

    Four tiles run across the top of the page:

    • Amount due — the total of your open invoices. If this is zero, the tile is muted.
    • Next due — the earliest payment due date across your open invoices, or — if nothing is outstanding.
    • Paid last 30d — the total your operator has marked as paid in the last 30 days.
    • kWh · <period> — how many kilowatt-hours you’ve charged in the current billing period.

    The Amount due and Paid last 30d tiles are clickable. Selecting them filters the invoice list below to open or paid invoices.

  3. Check the Overview card

    Below the stat strip, the Overview section shows your current billing position. If everything is settled, you’ll see a paid-up indicator. If you owe money, you’ll see the amount and — when your operator has configured a contact address — a way to reach them.

  4. Open your billing wallet, if you have one

    If your operator has set up a wallet for you, a Wallet section appears between Overview and Invoices. It shows your current balance, what’s been consumed, when it was last topped up, and your five most recent wallet transactions.

    If you don’t see a Wallet section, your operator hasn’t given you one. That’s fine — invoices still work without it.

  5. Filter your invoices

    Scroll to the Invoices section. The filter bar above the table lets you narrow the list by:

    • Status — open, paid, or voided.
    • From and To dates — filter by issuing date.

    The table updates to match. If no invoices match your filters, you’ll see an empty state with a Reset filters link.

  6. Contact your operator to change how you pay

    Polaris Express doesn’t let you add or remove a card from the Billing page. Your operator manages that on your behalf.

    When you owe a balance, the Overview card shows a Contact operator action that opens an email to the address your operator has configured. Use that to ask about:

    • Updating the card or bank account they charge.
    • Disputing or correcting an invoice.
    • Topping up your wallet, if you have one.

Verify

Section titled “Verify”
  • The Amount due tile shows 0 (and looks muted) when you have no open invoices.
  • Selecting Paid last 30d scrolls you to the Invoices section and shows only paid invoices.
  • Clearing the status and date filters brings every invoice back into the table.

Troubleshooting

Section titled “Troubleshooting”
Section titled “Related”