Delete your account

This guide is for drivers who want to close their Polaris account. Self-serve deletion isn’t available yet, so you’ll send a request to your operator from the Account page. Polaris prefills the email with the details the operator needs, so the round-trip is short.

Before you start

• You’re signed in to your Polaris account on the web.
• You have a working default mail client (or you’re ready to copy the prefilled message into webmail).
• You understand that deletion is handled by your operator with a 30-day recovery window — anything done in error can be undone within that window.

Goal Send an account deletion request to your operator

Time~3 min

1. Open your Account page

   Go to Account in the sidebar. The page shows your profile, preferences, and account controls.

   Screenshot pending

   Customer Account page with Profile, Preferences, Sign out, and Account sections

   The Account page groups everything about your login into one view.

2. Scroll to the Account section

   Scroll to the bottom of the page. The last section is titled Account and contains a red-bordered panel with the heading Delete account.

   The panel explains that self-serve deletion isn’t available yet and that your operator will confirm your identity and retire the account with a 30-day recovery window.

3. Open the prefilled email

   Click Contact operator to delete account.

   Your mail client opens a new message addressed to your operator. The subject is Account deletion request. The body already contains:

   • A short request to delete your account.
   • Your account email (if one is on file).
   • Your account ID.

   You can edit the body before sending — add anything you’d like the operator to know.

4. Send the message

   Send the email. Your operator will reply to confirm your identity and walk you through the rest of the process.

Verify

You’ll know the request is on its way when:

• The email lands in your Sent folder.
• Your operator replies (usually within their stated support window) asking to confirm your identity.

Until the operator completes the deletion, you can keep using your account as normal.

Troubleshooting

Nothing happens when you click the button

The button opens a mailto: link. If your browser isn’t set up to handle email links, nothing visible will happen.

Right-click the button and choose Copy link address. The link starts with mailto: and contains the operator’s email after it. Paste that address into your webmail client and write the message yourself — mention that you’d like to delete your account, and include your account email.

The email field shows a dash

If the Email tile on your profile shows —, no email is on file for your account. The prefilled message will only contain your account ID. That’s fine — the operator can still find your record from the ID. Add a note about which charger or card you use if you want to speed things up.

Don’t try the API directly

The POST /api/customer/delete-account endpoint exists but returns 501 Not Implemented. It can’t delete your account today. The email path is the only working route.

If the Account section doesn’t load at all, refresh the page. If the profile still won’t load, sign out and back in, then try again.

Related

• Sign out of Polaris
• Update your name
• What happens to your charging history