Change your password
This article is for drivers who sign in to Polaris on the web and want to change the password on their account.
The short answer: the Account page on the web doesn’t have a password field. Polaris signs you in a different way, and your operator handles credential changes for you.
Why there’s no password field
Section titled “Why there’s no password field”When you open Account in the web app, you see four sections: Profile, Preferences, Sign out, and a Delete account area. The Profile section shows your name, email, account creation date, and onboarding date. The email is read-only — the page tells you “Contact your operator to change” right under it. There is no password field anywhere on the page.
Screenshot pending
The Account page on the web, showing Profile, Preferences, Sign out, and Delete account sections
Your operator manages the credentials on your account. If you need to change how you sign in, you contact them.
Before you start
Section titled “Before you start”- You need the email address on file for your account. You can see it on the Account page under Profile → Email.
- You need your operator’s contact email. Your operator gave this to you when they set up your account.
Goal Request a password change from your operator
Time~5 min
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Open the Account page
Sign in to the Polaris web app and go to Account in the sidebar.
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Note your account email
In the Profile section, find the Email tile. Copy the address shown there. Your operator will use it to find your account.
If the Email tile shows
—and the note “No email on file — contact your operator to add one”, skip ahead and contact your operator directly — they’ll need to add an email before any credential change can happen. -
Email your operator
Send a message to your operator’s support address. Include:
- The email on your Polaris account.
- A short note that you’d like your password reset or changed.
Your operator will confirm your identity and walk you through the next step.
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Sign out on this device
Once your operator confirms the change, go back to Account, scroll to the Sign out section, and select Sign out. This ends your current session on this device.
You’ll land on the login page, where you can sign back in with the new credentials your operator gave you.
Verify
Section titled “Verify”You know the change worked when:
- You signed out from the Sign out section and were sent to the login page.
- You signed back in successfully with the new credentials.
- The Account page loads and shows your Profile details as before.
Troubleshooting
Section titled “Troubleshooting”The Email tile shows a dash (—).
Your account was set up without an email on file. Your operator needs to add one before they can help you with credential changes. Mention this when you email them.
“Couldn’t load profile right now.” The page failed to load your details. Refresh the page. If it keeps failing, sign out and back in. If that also fails, contact your operator.